Privacy Policy

This Privacy Policy explains how Cianna's Smile collects, uses, and protects your personal information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

Who We Are

Cianna's Smile is a UK-based charity dedicated to supporting children and families affected by sickle cell disease. We are committed to protecting your privacy and being transparent about how we use your personal information.

Information We Collect

We may collect the following types of personal information when you interact with our website: your name and email address (when you subscribe to our newsletter, contact us, volunteer, or donate), phone number (optional, when you register for events or volunteer), and donation details. We also automatically collect technical data such as your IP address, browser type, and pages visited through cookies and similar technologies.

How We Use Your Information

We use your personal information to: process donations and issue receipts; register you for events; respond to your enquiries and messages; send you our newsletter (if you have subscribed); recruit and manage volunteers; improve our website and services; and comply with our legal obligations.

Cookies

We use cookies to improve your browsing experience, analyze website traffic, and understand how visitors use our site. You can choose to accept or decline cookies through our cookie consent banner. Declining cookies may limit some functionality of the website.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who help us operate our website and process payments (such as our payment processor), but only to the extent necessary and in accordance with data protection laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal information; object to or restrict our processing of your data; and withdraw consent at any time. To exercise these rights, please contact us using the details below.

Children's Privacy

Our website is designed to support children and families affected by sickle cell disease. We do not knowingly collect personal information from children under 13 without parental consent. If you believe a child has provided us with personal information, please contact us so we can delete it.

How Long We Keep Your Data

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: